Order Cancellation & Changes Policy

Last updated: October 1, 2026

Order Cancellation & Changes Policy

This page explains how Liquid DeathQ handles cancellation and change requests on liquideath.xin. Write [email protected] as soon as you know you need a change. Include the order number and the checkout email.

Before fulfillment

If the order has not entered picking, we can usually cancel it and reverse the authorization, or update a shipping address, pack size, or flavor when stock allows. Same-day notes during Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time) have the best chance.

After packing or carrier handoff

Once a carton is packed or scanned to a carrier, cancellation is not guaranteed. We cannot pull a package off a truck. You may refuse the delivery or start a return after it arrives, subject to the Refund & Returns Policy.

Address changes

Send the incorrect address and the corrected address in the same email. Carrier intercepts are not promised and may add a fee. If the original address is incomplete, the carton can be delayed or returned.

Duplicate orders

If you placed the same order twice, write immediately. We will cancel the duplicate when it is still in processing. A duplicate that already shipped is handled as a return.

Out of stock after checkout

If a flavor sells out after you pay, we may refund that line, substitute a comparable pack with your written OK, or cancel the order.

Pacific Tallboy Goods LLC · 1423 4th Street, Suite 200, Santa Monica, CA 90401, United States
+1 (310) 394-6182 · Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)