Contact Us

Last updated: October 1, 2026

Customer support for Liquid DeathQ is handled by email. This page explains when to write, what to include, and how requests are reviewed.

For all customer service questions: [email protected]

Mailing address: Pacific Tallboy Goods LLC, 1423 4th Street, Suite 200, Santa Monica, CA 90401, United States. This is a mailing address, not a walk-in showroom. Phone +1 (310) 394-6182. Hours Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time).

When to Contact Us

Write if you need help with an order, shipping status, a damaged pack, a missing can, an incorrect item, a return, a refund, a product question, a cancellation, a payment concern, or a privacy request.

Information to Include

Your order number
The email used at checkout
Your full name
A clear description of the issue
Photos if the request involves damage, missing cans, defects, packing, or delivery
The tracking number for shipping questions
The product name involved

Order Support

Orders may enter processing soon after checkout. Change requests are not guaranteed once a pack is in fulfillment, packing, or carrier handoff. Contact us as quickly as you can.

Shipping Support

Include the order number, tracking number, and shipping address. Tracking can lag after a label is created. Delivery dates are estimates. Weather, holidays, address issues, and carrier conditions can slow a carton of cans.

Address Issues

If the shipping address is wrong, email immediately with the order number, the incorrect address, and the corrected address. Address changes are not guaranteed after processing starts.

Damaged Items

Keep the cans, outer carton, shipping label, and inner packing until we review the photos. Send pictures of the damaged area, the label, and the package.

Missing or Incorrect Items

Check every carton — some orders ship in more than one package. If a SKU is still missing or does not match the order, write before using, opening, or discarding the cans. After review we may send a replacement, a refund, or return instructions.

Returns and Refunds

Start returns by email. Do not ship a carton back without a return authorization. Policy details: Refund & Returns Policy.