Refund & Returns Policy

Last updated: October 1, 2026

This policy explains how Liquid DeathQ on liquideath.xin reviews returns, refunds, damaged cartons, and ineligible items. Start every return by emailing [email protected] so we can issue an authorization before anything ships back.

Return window

Eligible items may be returned within 30 days of delivery. The window is measured from the carrier’s delivery scan. Requests after the window are declined unless a listing promised a longer period.

Condition

Cans must be unopened, unused, and in original packing with all multi-pack wraps intact. We cannot accept opened beverages, leaking cans, or packs missing cans. Food-safety and hygiene limits apply to ready-to-drink products.

Items that usually cannot be returned

Opened, tasted, or leaking cans
Items marked final sale on the product page
Free gifts or samples included with an order
Packs returned without authorization

How to start a return

Email the order number, the SKU, photos of the pack, and the reason. If we approve the return we send a shipping destination and any label instructions. Unauthorized returns may be refused.

Damaged, incorrect, or missing

Photograph the outer carton, the label, the inner packing, and the damaged or incorrect cans. Keep the goods until we reply. Confirmed fulfillment errors are replaced or refunded without a restocking fee.

Refunds

After inspection, refunds go to the original payment method. Original outbound shipping is refunded only when we shipped the wrong item or the carton arrived damaged because of packing. Card-issuer timing is outside our control.

Exchanges

We do not run a self-serve exchange desk. Return the original pack and place a new order for the flavor you want, or ask support to review a one-off swap.

Pacific Tallboy Goods LLC · 1423 4th Street, Suite 200, Santa Monica, CA 90401, United States
[email protected] · +1 (310) 394-6182
Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)